Handlr Cancellation Policy

Customers may cancel a booking directly through the Handlr platform.

Cancellation fees may apply depending on the stage of the booking.

Before a Handlr Accepts

Bookings cancelled before a Handlr accepts will generally receive a full refund.

After a Handlr Accepts

If a verified Handlr has accepted the booking, cancellation charges may apply where:

• The Handlr has already travelled.
• The Handlr has reserved the booking time.
• The Handlr has incurred expenses relating to the booking.

Runner Handlr bookings cannot be cancelled once:

• Shopping has commenced.
• Purchases have been completed.
• Delivery has already started.

Customers remain responsible for approved purchases already made.

Late cancellations may result in cancellation fees if the Home Handlr has already travelled or reserved the appointment.

Where a Handlr cancels without reasonable cause:

• The customer will be notified immediately.
• Another available Handlr may be offered the booking.
• Repeated cancellations may affect the Handlr's rating, visibility and account status.

Neither Customers nor Handlrs will be held responsible for cancellations caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions or other emergencies.

Repeated booking and cancellation behaviour that negatively impacts the platform may result in account restrictions or suspension.

Cancellation enquiries should be submitted through the Handlr Support Centre.