Handlr Community Guidelines

Treat all Customers, Handlrs and staff with dignity and respect.

Harassment, intimidation, discrimination, hate speech, bullying and abusive behaviour will not be tolerated.

For your protection:

• Never request or make payments outside the Handlr platform.
• Never exchange banking details to avoid platform fees.
• Never ask another user to bypass Handlr's payment system.

Payments made outside Handlr are not protected.

To protect all users:

Do not exchange:

• Phone numbers
• WhatsApp numbers
• Email addresses
• Social media accounts
• Banking details

Use Handlr's in-app messaging system at all times.

Customers must provide accurate booking information.

Handlrs must:

• Complete services professionally.
• Upload genuine receipts where required.
• Submit accurate photographs.
• Never falsify job completion.

Customers should:

• Be available at the agreed time.
• Provide accurate addresses.
• Communicate changes promptly.

Handlrs should:

• Arrive on time.
• Complete bookings professionally.
• Keep customers informed of delays.

Handlr may not be used for:

• Fraud
• Money laundering
• Illegal goods
• Counterfeit goods
• Weapons
• Dangerous substances
• Criminal activities
• Any activity prohibited under South African law

Accounts involved in illegal activities may be permanently removed and reported to the relevant authorities.

Reviews should be:

• Honest
• Respectful
• Based on genuine experiences

False or abusive reviews may be removed.

Respect the privacy of all users.

Do not publish or share another person's personal information without their permission.

Immediately report:

• Fraud
• Threats
• Unsafe behaviour
• Harassment
• Fake accounts
• Suspicious activity

through the Handlr Support Centre.

Together we build a marketplace founded on:

• Trust
• Integrity
• Professionalism
• Safety
• Reliability
• Respect

Every booking contributes to the reputation of the Handlr community.