Handlr Customer Terms & Conditions

Handlr is a digital marketplace that connects customers with independent, verified service providers ("Handlrs") who perform various everyday services including, but not limited to:

• Queue assistance
• Runner services
• Home cleaning
• Laundry
• Ironing
• Hospital companionship
• Medication collection
• Business errands
• Campus assistance
• Document collection and delivery
• Parcel collection
• Delivery services

Handlr acts as a technology platform only and is not the employer of any Handlr using the platform.

To use Handlr you must:

• Be at least 18 years old, or have permission from a parent or legal guardian where legally permitted.
• Provide accurate registration information.
• Keep your account information up to date.
• Maintain the confidentiality of your account credentials.

You are responsible for all activity occurring under your account.

• Customers may browse available Handlrs or submit service requests.
• Some services operate on fixed pricing while others allow verified Handlrs to submit quotations.
• By confirming a booking, you agree to pay all applicable fees associated with that booking.

All payments must be processed through Handlr using the approved payment methods available on the platform.

Customers agree not to:

• Pay Handlrs directly.
• Request payment outside the platform.
• Circumvent Handlr to avoid platform fees.

Payments made outside Handlr are not protected by Handlr and may result in suspension of both customer and Handlr accounts.

A service is considered complete when:

• The agreed work has been performed.
• Required documentation, photographs or receipts (where applicable) have been uploaded.
• The customer confirms completion, or the completion is verified in accordance with Handlr procedures.

Runner Handlr services require customers to provide:

• A shopping budget.
• Shopping instructions.
• Delivery details.
• Any applicable special requests.

• Shopping budgets are held separately from Runner service fees.
• Handlr commissions apply only to the Runner Service Fee and never to the customer's shopping budget.
• Where receipts are required, the assigned Runner must upload them before the service can be completed.
• Unused shopping budget amounts will be refunded or credited in accordance with the Refund Policy.

Customers booking Home Handlr services must accurately describe:

• Property size.
• Requested services.
• Any hazards.
• Pets on the premises.
• Whether cleaning products are provided by the customer.
• Any special requirements.

Failure to provide accurate information may result in additional charges or cancellation.

Customers agree to:

• Treat Handlrs respectfully.
• Provide accurate booking information.
• Maintain a safe environment for Handlrs.
• Not request illegal or unsafe activities.
• Communicate honestly.
• Complete payments through Handlr.

Customers may not:

• Harass Handlrs.
• Use discriminatory language.
• Threaten violence.
• Exchange contact details to avoid Handlr fees.
• Offer direct payments outside the platform.
• Submit fraudulent bookings.
• Abuse the ratings system.

Violation may result in suspension or permanent removal.

Customers may rate completed services.

Reviews must be:

• Honest.
• Respectful.
• Based on actual experiences.

Handlr reserves the right to remove abusive or fraudulent reviews.

• Customer cancellations are governed by the Handlr Cancellation Policy.
• Cancellation fees may apply depending on the stage of the booking.

• Refunds are governed by the Handlr Refund Policy.
• Approved refunds will be processed according to the original payment method where possible.

Customers should only communicate through the Handlr platform.

Customers should never:

• Share banking details.
• Send cash directly.
• Arrange off-platform payments.

If suspicious behaviour occurs, report it immediately using the platform's reporting tools.

• Handlr aims to provide reliable service but cannot guarantee uninterrupted access.
• Scheduled maintenance, updates or unforeseen technical issues may temporarily affect platform availability.

• Handlr provides the platform connecting customers and independent Handlrs.
• While Handlr verifies identities and implements safety measures, Handlr cannot guarantee the conduct, availability or performance of every individual Handlr.
• To the maximum extent permitted by law, Handlr's liability is limited to the value of the relevant transaction.

Handlr may suspend or terminate customer accounts for:

• Fraud.
• Abuse.
• Repeated policy violations.
• Attempts to bypass the platform.
• Illegal activities.
• Safety concerns.

• Handlr may update these Terms & Conditions from time to time.
• Continued use of the platform constitutes acceptance of the updated Terms.

• These Terms are governed by the laws of the Republic of South Africa.
• Any disputes shall be resolved in accordance with applicable South African law.

Questions regarding these Terms may be directed to Handlr Support through the official contact details published on the platform.