Handlr Terms & Conditions

These Terms govern all verified Handlrs using the Handlr platform.

By becoming a Handlr you acknowledge that you operate as an independent service provider and are not an employee, partner or agent of Handlr.

To become a Handlr you must:

• Be at least 18 years old.
• Provide accurate personal information.
• Successfully complete identity verification.
• Submit the required verification documents.
• Complete the selfie verification process.
• Receive approval from Super Admin.

Handlr reserves the right to refuse or revoke approval.

Handlrs operate independently.

Handlr does not:

• Control your working hours.
• Guarantee work.
• Guarantee earnings.
• Provide employment benefits.

You decide:

• Which categories you offer.
• Your availability.
• Your service areas.
• Which bookings you accept where applicable.

Handlrs may register for categories including:

• Queue Handlr
• Runner Handlr
• Home Handlr
• Hospital Handlr
• Campus Handlr
• Business Handlr
• Collection Handlr
• Delivery Handlr
• Companion Handlr

Additional categories may be introduced.

Home Handlrs create their own service catalogue.

They determine:

• Services offered.
• Prices.
• Add-ons.
• Travel radius.
• Availability.

Prices may be updated at any time but changes do not affect confirmed bookings.

Runner Handlrs submit quotations for customer requests.

Quotes should accurately reflect:

• Runner Fee.
• Delivery Fee.
• Estimated completion.

Customers choose which Runner to book.

• Handlr retains a 30% platform commission on service fees.
• Handlrs receive 70% of the applicable service fee.
• Shopping budgets are excluded from commission calculations.

Completed jobs generate Wallet entries.

Wallet statuses include:

• Pending
• Scheduled
• Paid
• Held
• Disputed

Payouts are processed according to Handlr's scheduled payout cycle.

Handlr may delay payouts where:

• Customer disputes exist.
• Fraud investigations are ongoing.
• Payment settlement has not completed.
• Platform policies have been violated.

Handlrs agree to:

• Arrive on time.
• Perform services professionally.
• Treat customers respectfully.
• Upload required receipts where applicable.
• Upload before/after photos when required.
• Follow booking instructions.

Handlrs must:

• Keep communication inside Handlr.
• Never request off-platform payment.
• Never exchange banking details.
• Never request WhatsApp numbers.
• Report unsafe situations immediately.

Certain services require GPS check-in.

Attempting to falsify location information may result in immediate suspension.

Customers may rate completed services.

Consistently poor ratings may result in:

• Coaching.
• Temporary suspension.
• Permanent removal.

The following are strictly prohibited:

• Fake bookings.
• Fake receipts.
• False completion reports.
• Identity fraud.
• Sharing accounts.
• Accepting direct payments outside Handlr.
• Circumventing platform fees.

Violations may result in permanent removal and legal action where appropriate.

Handlr may suspend or terminate accounts for:

• Fraud.
• Criminal activity.
• Harassment.
• Repeated customer complaints.
• Safety concerns.
• Platform abuse.
• Failure to comply with these Terms.

All Handlr branding, logos, software, designs and content remain the property of Handlr.

Handlrs may not reproduce or use Handlr branding without written permission.

Handlr may update these Terms from time to time.

Continued use of the platform constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of South Africa.