Handlr Privacy Policy

At Handlr, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws.

By using Handlr, you consent to the collection, processing, storage and use of your information as described in this Privacy Policy.

Depending on your use of Handlr, we may collect:

Personal Information

• Full name
• Identity or Passport Number
• Date of birth
• Email address
• Mobile number
• Residential suburb and city
• Profile photograph
• Selfie verification photograph

Payment Information

• Payment reference numbers
• Wallet transactions
• Payout records
• PayFast payment confirmations

Handlr does not store your full banking card details.

Location Information

Where required for service delivery we collect:

• GPS location
• Check-in location
• Route information
• Delivery confirmation location

Location services are only used where necessary for booked services.

We use your information to:

• Create and manage your account.
• Verify identities.
• Prevent fraud.
• Match customers with Handlrs.
• Process payments.
• Manage payouts.
• Improve the platform.
• Resolve disputes.
• Comply with legal obligations.

Handlr requires verification to reduce fraud.

Verification may include:

• Government-issued identification
• Selfie verification
• Profile photograph
• Additional supporting documents

Verification documents are stored securely and are only accessible to authorised personnel.

Payments are processed through approved third-party payment providers.

Handlr does not store full debit or credit card information.

Messages exchanged through Handlr may be monitored by automated systems to detect:

• Fraud
• Off-platform payment requests
• Phone number sharing
• Email sharing
• Abuse
• Safety concerns

Handlr does not sell your personal information.

We only share information where necessary to:

• Deliver services.
• Process payments.
• Comply with the law.
• Protect users.
• Prevent fraud.

We implement reasonable technical and organisational safeguards to protect your information.

Although every effort is made to secure data, no electronic storage method is completely secure.

Information is retained only for as long as necessary to:

• Provide services.
• Meet legal obligations.
• Resolve disputes.
• Prevent fraud.
• Maintain business records.

Subject to applicable law, you may:

• Access your information.
• Correct inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where applicable.
• Lodge a complaint regarding privacy.

Handlr may use cookies and similar technologies to improve platform performance and user experience.

This Privacy Policy may be updated from time to time.

The latest version will always be available within the platform.

Privacy enquiries may be directed to Handlr Support.