Handlr Refund Policy

Customers may request a refund where:

• No Handlr accepted the booking.
• Payment was processed more than once.
• The Handlr cancelled the booking before the service commenced.
• The booked service was not delivered.
• Fraudulent activity has been confirmed.
• The incorrect amount was charged.
• Handlr determines that a refund is appropriate after reviewing the available evidence.

Refund requests must be submitted within 72 hours of the scheduled service or completed booking.

Runner Handlr bookings consist of two separate amounts:

• Shopping Budget
• Runner Service Fee

The Shopping Budget belongs entirely to the customer and is never subject to Handlr commission.

Where the total purchase amount is less than the approved Shopping Budget, the remaining balance will automatically be refunded or credited back to the customer.

If additional spending is required beyond the approved Shopping Budget, the Runner must obtain customer approval before proceeding.

A partial refund may be granted where:

• Only part of the service was completed.
• Incorrect items were purchased.
• Some services could not be completed.
• Additional approved services were not provided.

Refunds will generally not be granted where:

• The service was completed as agreed.
• The customer changes their mind after completion.
• Incorrect booking information was provided by the customer.
• The customer failed to attend or was unavailable.
• The customer approved completion and no evidence of service failure exists.

Approved refunds will be processed using the original payment method wherever possible.

Processing times may vary depending on the payment provider and financial institution.

Submitting false or misleading refund requests is prohibited.

Handlr reserves the right to suspend or permanently remove accounts involved in fraudulent refund activity.

Refund enquiries should be submitted through the Handlr Support Centre.