Handlr Safety Policy

Every Handlr must complete:

• Identity verification
• Selfie verification
• Manual approval by Super Admin

Only approved Handlrs may provide services.

All payments must be made through Handlr.

Never:

• Pay cash.
• Transfer money directly.
• Send EFTs outside the platform.

Handlr can only assist with disputes relating to payments made through the platform.

Certain services require:

• GPS check-in
• GPS verification
• Delivery confirmation

GPS records assist with:

• Service verification
• Fraud prevention
• Dispute resolution

Use only Handlr messaging.

The platform automatically helps detect:

• Phone number sharing
• Email sharing
• Banking details
• Fraud attempts

Customers should:

• Secure valuables before appointments.
• Inform Handlrs of pets.
• Disclose any hazards.
• Ensure safe access to the property.

Handlrs should:

• Respect customers' homes.
• Use equipment safely.
• Report unsafe environments immediately.

Runner Handlrs must:

• Purchase only approved items.
• Upload receipts.
• Upload photographs where required.
• Obtain approval before exceeding budgets.

Customers should carefully review:

• Receipts
• Photos
• Shopping confirmations

before approving completion.

Handlrs providing care-related services must:

• Respect patient privacy.
• Maintain professionalism.
• Follow hospital rules.
• Never provide medical advice unless legally qualified to do so.

Handlr is not an emergency response service.

In emergencies, users should contact the appropriate emergency services immediately.

Handlr actively monitors:

• Fake accounts
• Duplicate identities
• Suspicious bookings
• Payment fraud
• Receipt fraud
• Location fraud

Accounts suspected of fraudulent activity may be suspended pending investigation.

Users should report:

• Threats
• Harassment
• Unsafe behaviour
• Fraud
• Illegal requests

through Handlr Support as soon as possible.

Handlr continually improves its safety systems through:

• Identity verification
• GPS technology
• Payment protection
• Manual account approval
• Fraud monitoring
• Customer feedback
• Platform moderation

Together we create a safer marketplace for everyone.